Grievance Redressal

We provide a clear, single channel for you to bring concerns to our attention and to have them addressed in a structured way. This policy is offered in the spirit of Indian consumer protection and intermediary practice, and applies to grievances connected with our website (bluevistasindia.com) and our advisory and property-discovery support service.

You can raise a grievance with us about matters such as:

• The website itself — a technical fault, a broken or misleading link, or difficulty using a page or enquiry form.
• Content — information you believe is inaccurate, outdated, unlawful, or that should be corrected or removed.
• Privacy and data — how your personal data has been collected, used, stored or shared, or a request to access, correct or erase it.
• Our advisory conduct — the manner, quality or professionalism of the discovery, shortlisting, comparison or coordination support we provided.

Grievances may be sent to the Grievance Officer, Blue Vistas, using the contact details below. To help us understand and resolve your concern quickly, please include as much of the following as you can:

• Your name and preferred contact details (phone and/or email).
• A clear description of the grievance and the outcome you are seeking.
• The relevant page, property listing or enquiry it relates to (a link or page title helps).
• Any reference, acknowledgement number or earlier correspondence you may have.
• Relevant dates and, where useful, screenshots or supporting documents.

Concerns are handled by the Grievance Officer, Blue Vistas, who is reachable via the contact details below. We do not publish a personal name for this role here; the official channel below reaches the designated officer. Please mark your communication clearly as a "Grievance" so that it is routed correctly and tracked from receipt to closure.

We treat timeliness as part of treating you fairly. As a general standard, and in line with applicable rules:

• Acknowledgement: we aim to acknowledge your grievance within 48 hours of receiving it, confirming that it is being looked into.
• Resolution: we aim to resolve and respond with an outcome within 30 days, depending on the nature and complexity of the matter.
• Updates: where a matter needs more time or further information from you, we will keep you informed of its status and of any next steps.

If you are not satisfied with our initial response, you may ask us to review the matter further by replying to our communication and explaining what remains unresolved. We will re-examine the grievance, involve a senior reviewer where appropriate, and respond with our considered position. Nothing in this policy limits any rights or remedies you may have under applicable law or before the relevant authorities.

Blue Vistas provides advisory and facilitation support only. We are not the developer, builder, seller or owner of any property, and we are not a party to any sale or lease transaction. Accordingly, some matters fall outside what we can decide or remedy on our own.

• Disputes strictly between a buyer and a developer or owner — such as pricing, allotment, possession, construction, payment terms or registration — should be raised directly with that party.
• Where appropriate, such matters may also be taken up with the relevant Real Estate Regulatory Authority (RERA) or other competent forum.
• We can, on request, help coordinate communication and next steps with the concerned party, but we cannot guarantee any outcome of a dispute we are not a party to.

This policy is informed, as general context and not as a certificate of compliance, by Indian law including the Consumer Protection Act, 2019; the Information Technology Act, 2000 and the Information Technology (Intermediary Guidelines and Digital Media Ethics Code) Rules, 2021; the Digital Personal Data Protection Act, 2023 in respect of personal data; and the Real Estate (Regulation and Development) Act, 2016 in respect of property transactions and the role of regulatory authorities.

Any registration or identification details relevant to our advisory activity can be made available on request or to be verified. We may update this policy from time to time; the date below reflects the latest revision.